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Having decided on the preferred holiday
destination and dates please phone Head Office to confirm
availability. If required, a provisional booking can also be made
during this call.
Provisional booking reservations must be made by telephone or email and
all such bookings should be confirmed within 14 days by sending us a
fully completed booking form and deposit of £150.00 per person, per
holiday booked or deposit of £200 per person for our Gran Canaria
and Bournemouth Christmas holidays. We accept cheques or BACS
payments.
On receipt of the booking form & deposit, the Principal Carer will read
through all the clients’ information.
It is very important that the correct
information is given on the booking form as when this is returned to
the office a risk assessment is carried out to ensure Smile Holidays
are able to meet the individual clients’ needs on their holiday with
us.
Should there be any queries or concerns at this
point the Principal Carer or office holiday coordinator will contact
the named referrer on the booking form to discuss the relevant
information.
Once the booking has been accepted we will notify you in writing of our
acknowledgement of deposit and booking. Smile Holidays will include
details of the balance outstanding and required date of final
payment, being 60 days prior to the commencement date for our UK &
France/Belgium holidays and 90 days prior to the commencement of our
Gran Canaria and Bournemouth Christmas holidays.
Insurance is mandatory and a copy of the
insurance document is required one month before the commencement of
the holiday.
If more than 1 holiday is required
this should be indicated on the booking form.
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