Individual and Group Home Bookings

As well as individual bookings we are able to accommodate respite holiday group home bookings of 6-8 clients, which can be tailored to your needs. Please contact us for a chat. We are here to help.

Provisional booking reservations must be made by telephone or email and all such bookings should be confirmed within 14 days by sending us a fully completed booking form and deposit of £300 per person for all the holidays to the UK or full payment. A deposit of £600 or full payment is required for our abroad holidays and our Christmas Bournemouth Hotel holiday. We accept cheques or BACS payments. On receipt of the booking form & deposit, the Principal Carer will read through all the clients’ information.  

Meet potential new clients
The Principal Carer is able to visit and meet potential new clients (within a 60 mile radius of Brighton, East Sussex) and to discuss our respite holidays and answer any questions clients, carers, families may have.

Itinerary Details
Once the client’s holiday has been confirmed by final invoice we will send names of the care team who will be accompanying the client on their holiday. We will also send details of the holiday venue, dates and meeting point times to the client together with a Smile Holiday luggage tag.

Smile Holiday Carers

All Smile Holiday carers are experienced, caring individuals with an excellent knowledge and understanding of the unique needs of individuals with learning disabilities, mental health and older adults. Smile Holidays is registered with the Disclosure Barring Service and all carers have achieved enhanced DBS registration.

Holiday Excursions and meals

Please note that on occasions our clients’ excursions may be altered /changed to ensure all the holiday group are able to participate fully on the day’s local excursion. All meals will be prepared and cooked by our carers for the duration of your respite break.

Personal care

Throughout your chosen respite break you will be supported, prompted with your daily shower/bath and encouraged to change clothes daily.

Communication during the holiday

Smile Holidays Principal Carer will be contactable by mobile phone if carers or family members wish to contact clients whilst on holiday and he will be happy to take calls on behalf of a client or to provide an update on how the holiday is progressing. It would be preferrable if clients do not bring a mobile phone on the holiday as this can be very distracting for other holiday clients.

Client Medication

Please note we are able support/prompt clients to administer their medication, drops or lotions throughout their respite holiday break. Smile carers are also available for advice and guidance. Please contact our Head Office for more details. 

Accident/Missing Clients
In the event of an accident occurring or a client being reported missing a detailed on the spot Accident/Missing Persons form will be completed. The appropriate authority and family members will be contacted. A copy of the completed Accident/Missing persons form will be forwarded to the client's/family home address and Smile Holidays will retain a copy for our records.