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Having decided on the preferred holiday destination & dates please
phone our Head Office to confirm availability. If required, a
provisional booking can also be made during this call.
Provisional booking reservations must be made by telephone
or email and all such bookings should be confirmed within 14 days by
sending us a fully completed booking form and
deposit of
£300 per person for all the holidays or full payment.
We accept cheques or
BACS payments.
On receipt of the
booking form & deposit, the Principal Carer will read through all
the clients’ information.
It
is very important that the correct information is given on the
booking form as when this is returned to the office a risk
assessment is carried out to ensure Smile Holidays are able to meet
the individual clients’ needs on their holiday with us. Should there
be any queries or concerns at this point the Principal Carer or
office holiday coordinator will contact the named referrer on the
booking form to discuss the relevant information.
Once the booking has been accepted we
will notify you in writing of our acknowledgement of deposit and
booking. Smile Holidays will include details of the balance
outstanding and required date of final payment,
being
90
days prior to the commencement date for all our UK holidays,
Lanzarote, Gran Canaria and Bournemouth Christmas holidays.
Insurance is mandatory and a copy of the insurance document is
required one month before the commencement of the holiday. If more
than 1 holiday is required, this should be indicated on the booking
form.
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